Orders

Frames in stock will typically ship within 10 business days. Items that are not in stock, special orders or larger quantities will be shipped when available. Generally 3-4 weeks. If there are any unusual delays, we will contact you via email.

All orders will be shipped via UPS ground and will be insured for the entire value of the shipment. New York Sales Tax will be charged to all deliveries within NY state.

Exchanges

Merchandise can be exchanged within 10 days of purchase accompanied by a copy of or the original receipt, a Return Authorization # and in original shipped packaging.

Privacy Policy

All customer information from this site is used only by Framed On Madison to enhance your shopping experience and will not be shared with any other entities.

Returns

• All returns must have a Return Authorization (RA).

• Prior to returning merchandise, please email us at the following address and we will issue a Return Authorization Number.


Email: contact@framedonmadison.com

Returns for items purchased in our online store can be made within 10 days of receipt of merchandise, with RA # (issued by us) clearly marked on the outside of the box, and in the original shipping box and packaging.


Please ship all returns to:
Framed On Madison
976 Lexington Avenue
New York, NY 10021

• All returns are for store credit only. Original shipping charges are not refundable.
• All return shipping charges and insurance are the responsibility of the customer.